A few months ago, my car was hit. It was parked at work. I actually got an email on my Blackberry from eBay Security grimly stating "contact us as soon as possible about your car." That could only be trouble, and it was.
The gentleman who hit my car was kind enough to leave a note. He was at eBay on business, and the car was a rental paid by his company. His company had insurance through Travelers Insurance. They contacted me, sent out somebody to assess the damage, and told me to take the car in to the repair shop of my choice. They instructed me to have the repair shop deal with them directly, so no money would come out of my pocket. They also told me I was entitled to a rental car while my car was in the shop.
So I followed their directions. They actually suggested I just go to the local Volkswagen dealership. The local dealership did not do body work, but recommended a body shop to me, Michael J's. So that is what I did.
A couple of weeks later, I get a call from the rental car company that I used while my car was in the shop, Enterprise. They said that Travelers was refusing to pay for the rental car. I contacted Travelers and they claimed that the repairs took longer than they thought they should, so they would not pay for the rental car.
So in recap, my car gets hit in the parking lot, and I wind up being out $$$ thanks to Travelers Insurance. If they were my insurance company, I would simply drop them. But they aren't. So at the very least, I'm ranting about it on my blog. That's what blogs are for, right?